Appointment Cancellation, No Show and Late Arrival Policies

Effective 11/14/2022

We strive to provide excellent medical care for all our patients. When a doctor appointment or surgery/dentistry appointment is scheduled, that time has been specifically reserved for you and your pet and when it is missed, that time cannot be used to treat another patient in need of care. Therefore, we request that you:

• Confirm your appointment when appointment reminders are sent and/or return our phone call when we call to remind of the upcoming appointment.
• Give our office at least 24 hours notice in the event that you need to cancel or reschedule your appointment.

If you do not provide us with a 24 hour notice, or if you do not show up for a schedule appointment, you will be charged $30 per doctor appointment per pet and $75 per surgery/dentistry appointment per pet. Additionally, if you arrive more than 10 minutes late for your pet’s scheduled appointment, the appointment may need to be rescheduled or you may need to wait until the provider has an opening in his/her schedule. We know bringing a pet to the clinic is not always an easy task and we will do our best to accommodate late arrivals, but we also have an obligation to those scheduled after you. We sincerely appreciate your assistance and cooperation as this allows for a smooth office flow and more efficient use of time.