Appointment Cancellation, No Show and Late Arrival Policies
Effective 11/14/2022
We strive to provide excellent medical care for all our patients. When a doctor appointment or surgery/dentistry appointment is scheduled, that time has been specifically reserved for you and your pet and when it is missed, that time cannot be used to treat another patient in need of care. Therefore, we request that you:
If you do not provide us with a 24 hour cancellation notice or do not show up for a schedule appointment, you will be charged $30 per doctor appointment, per pet; $75 per surgery/dentistry appointment, per pet, and $15 per technician/assistant appointment. Additionally, if you arrive more than 10 minutes late for your pet’s scheduled appointment, the appointment may need to be rescheduled or you may need to wait until the provider has an opening in his/her schedule. We know bringing a pet to the clinic is not always an easy task and we will do our best to accommodate late arrivals, but we also have an obligation to those scheduled after you. We sincerely appreciate your assistance and cooperation as this allows for a smooth office flow and more efficient use of time.
- We kindly ask that you confirm your appointment when reminder notifications are sent and/or return our phone call regarding your upcoming visit.
- Please give our office at least 24 hours notice in the event that you need to cancel or reschedule your appointment.
If you do not provide us with a 24 hour cancellation notice or do not show up for a schedule appointment, you will be charged $30 per doctor appointment, per pet; $75 per surgery/dentistry appointment, per pet, and $15 per technician/assistant appointment. Additionally, if you arrive more than 10 minutes late for your pet’s scheduled appointment, the appointment may need to be rescheduled or you may need to wait until the provider has an opening in his/her schedule. We know bringing a pet to the clinic is not always an easy task and we will do our best to accommodate late arrivals, but we also have an obligation to those scheduled after you. We sincerely appreciate your assistance and cooperation as this allows for a smooth office flow and more efficient use of time.